Angels Community Enterprises CIC

Angels Enterprise Community services is a domiciliary care agency providing personal care to adults living in their own homes. At the time of the inspection, the service was supporting 1 person.

At the time of our inspection, the service was primarily offering a housekeeping and community support service for people living at home. The registered manager explained to us support offered with personal care had decreased since our last inspection and the service was not planning to expand this area.

People's experience of using this service and what we found

There was a quality assurance policy in place the registered manager told us how they monitored the quality of care however, no records were kept of quality assurance checks completed; this had been identified at the last inspection. We have made a recommendation in relation to recording quality assurance checks. We received positive feedback about the registered manager being approachable and the quality of the care.

Risks to people’s care were identified and risk assessments were in place to manage those risks. Staff and the registered manager were knowledgeable about identifying and reporting safeguarding concerns. No new staff had been recruited since our last inspection. Infection and prevention measures were in place to ensure people and staff were safe. The service did not support people with their medication.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 January 2016).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We made a recommendation in relation to quality assurance.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

People we spoke with told us they felt fully involved in all decisions regarding their care and treatment and the times at which they received this. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People who used the service told us they were happy with the service they received and how staff cared for them. One person said, 'They are very caring and always treat me with respect and dignity when they help me to get a bath. I was a bit nervous at first but they are so good to me, I look forward to them coming.' One relative told us, 'I don't know what we would have done without them. They're excellent.'

People were protected from the risk of infection because appropriate guidance had been followed.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

'Thank goodness they are there, they are proper angels'

[My carer]'s really good and does what's needed'

'I've noticed a difference in [my relative]'s house'

'I look forward to [my carer] coming'

'Can't fault the service'

Staff were happy with how the organisation operated and they told us that their views were always considered and responded to. Staff also said they had received enough training to equip them with the right skills to do their job well.

All of the people spoken with felt they were treated with dignity and respect and had their privacy maintained by all the staff. We saw evidence of peoples needs being fully assessed and information received prior to commencing with the service.