Angels Community Enterprises CIC

Updated 3 October 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was conducted by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 23 August 2023 and ended on 29 August 2023.

What we did before the inspection

Before the inspection, we reviewed all the information we held about the service including information about important events which the service is required to tell us about by law. We requested feedback from other stakeholders. These included the local authority safeguarding team, commissioning team and Healthwatch Leeds. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

During the inspection, we received written feedback from 1 person using the service. We spoke with 2 staff members; this included the registered manager and a care worker. We looked at care records for 1 people using the service. We reviewed various policies and procedures and the quality assurance and monitoring systems of the service.

Updated 3 October 2023

About the service

Angels Enterprise Community services is a domiciliary care agency providing personal care to adults living in their own homes. At the time of the inspection, the service was supporting 1 person.

At the time of our inspection, the service was primarily offering a housekeeping and community support service for people living at home. The registered manager explained to us support offered with personal care had decreased since our last inspection and the service was not planning to expand this area.

People's experience of using this service and what we found

There was a quality assurance policy in place the registered manager told us how they monitored the quality of care however, no records were kept of quality assurance checks completed; this had been identified at the last inspection. We have made a recommendation in relation to recording quality assurance checks. We received positive feedback about the registered manager being approachable and the quality of the care.

Risks to people’s care were identified and risk assessments were in place to manage those risks. Staff and the registered manager were knowledgeable about identifying and reporting safeguarding concerns. No new staff had been recruited since our last inspection. Infection and prevention measures were in place to ensure people and staff were safe. The service did not support people with their medication.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 January 2016).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We made a recommendation in relation to quality assurance.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.