Updated 12 September 2024
Date of assessment: 12 September 2024. This was a responsive assessment due to concerns received about a medical incident at the service. We found appropriate lessons had been learnt from this. The management team had worked hard to improve the service since our last inspection and were proud of the work undertaken. This positivity and ethos radiated amongst all staff within service, with one staff member telling us, "The staff are so friendly and so caring. And it is very safe as well." We observed kind and thoughtful interactions between staff and people using the service. Detailed care plans were in place for people living at the service permanently. However, further work was required to ensure care plans of those using temporary contract beds were of the same standards. The registered manager said that she would look into this immediately. Other than this, regular quality governance audits identified shortfalls which were rectified in a timely manner by staff. The environment was clean and tidy, and equipment used to support staff to deliver care was maintained and regularly serviced.