Updated 27 September 2018
- GP practice
Peartree Surgery
Important:
The provider of this service changed. See old profile
Latest inspection summary
On this page
- Background to this inspection
- Overall inspection
- People with long term conditions
- Families, children and young people
- Older people
- Working age people (including those recently retired and students)
- People experiencing poor mental health (including people with dementia)
- People whose circumstances may make them vulnerable
Updated 27 September 2018
We carried out an announced comprehensive inspection at Peartree Surgery on 27 July 2017. The overall rating for the practice was good with requires improvement for providing responsive services. The full comprehensive report on the July 2017 inspection can be found by selecting the ‘all reports’ link for Peartree Surgery on our website at www.cqc.org.uk.
This inspection was an announced desk based focused inspection carried out on 11 September 2018 to confirm that the practice had made the recommended improvements that we identified in our previous inspection on 27 July 2017. This report covers our findings in relation to those improvements made since our last inspection.
Overall the practice is rated as good.
Our key findings were as follows:
- The practice had comprehensive systems in place to collect and review patient feedback and audit their telephone and appointment booking systems. An improvement plan had been put in place in 2017 in order to increase access and improve patient experience.
- The practice and the Patient Reference Group completed patient surveys on an ongoing basis and the practice carried out regular audits to manage busy periods and monitor their appointment and telephone system.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Updated 27 September 2018
Updated 27 September 2018
Updated 27 September 2018
Updated 27 September 2018
Updated 27 September 2018
Updated 27 September 2018