We carried out a review of the data available to us about Waterside Homecare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Waterside Homecare Services Limited, you can give feedback on this service.
Waterside Homecare Services Limited is a domiciliary care agency providing personal care to 47 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Waterside Homecare Services Limited had an experienced manager who provided clear leadership and direction, creating a person-centred culture which achieved good outcomes for people. Relatives told us they were very happy with the care their family member received. Staff listened to people and were patient, kind and friendly.
Recruitment processes were in place which ensured suitable staff were employed. Risks to people's health and wellbeing were identified and measures were in place to minimise risks. Staff understood how to identify, and report abuse and referrals were made to the local authority appropriately. Families told us they thought their relatives were safe in the care of the staff.
Person centred care plans included people's likes, dislikes, preferences and wishes and staff were responsive to people's needs. Where there were risks to people's health and wellbeing, these had been assessed and action had been taken to mitigate these risks. Where people required assistance with their medicines it was well managed.
The families of people who used services told us they had no complaints but knew how to contact the registered manager if they needed to raise a complaint.
The registered manager had developed excellent links with local community groups which provided wider opportunities for people to participate in their community, improving emotional wellbeing and reducing isolation.
Rating at last inspection and update:
The last rating for this service was good (published 28 April 2017). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection based on the previous rating.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Waterside Homecare Services is a domiciliary care service providing care and support for people living in their own homes. At the time of our inspection they were providing care and support to 13 people. The service provided support to both young and older people some of whom may be living with dementia. They also supported people living with physical disabilities and sensory impairment.
People were safe because staff understood their role and responsibilities to keep them safe from harm. Staff had received training to deliver care safely and to an appropriate standard.
Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.
People were supported by staff that promoted their independence, respected their dignity and maintained their privacy.
Care plans reflected people's individual needs and preferences and were regularly reviewed to ensure that they continued to meet people's needs.
Risks to people had been assessed and reviewed regularly to ensure people’s individual needs were being met safely.
Recruitment processes were robust to make sure people were cared for by suitable staff. There were sufficient numbers of staff deployed to meet people’s needs and to keep them safe from harm.
Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.
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There was an effective complaints system in place. People told us they were confident to raise any issues about their care and that they would be listened to and addressed.
People told us the service was well-led and managed by an effective and organised management team.
Systems were in place to monitor and improve the quality of the service provided.