Background to this inspection
Updated
28 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by an inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Notice of inspection
This inspection was announced.
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before inspection
We reviewed information we had received about the service since the last inspection.
During the inspection
We spoke with one person using services and three relatives of people using services about their experience of the care provided. We spoke with eight members of staff including the registered manager, senior care workers, and care workers.
We reviewed a range of records. This included five people’s care records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.
Updated
28 March 2020
About the service
Waterside Homecare Services Limited is a domiciliary care agency providing personal care to 47 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Waterside Homecare Services Limited had an experienced manager who provided clear leadership and direction, creating a person-centred culture which achieved good outcomes for people. Relatives told us they were very happy with the care their family member received. Staff listened to people and were patient, kind and friendly.
Recruitment processes were in place which ensured suitable staff were employed. Risks to people's health and wellbeing were identified and measures were in place to minimise risks. Staff understood how to identify, and report abuse and referrals were made to the local authority appropriately. Families told us they thought their relatives were safe in the care of the staff.
Person centred care plans included people's likes, dislikes, preferences and wishes and staff were responsive to people's needs. Where there were risks to people's health and wellbeing, these had been assessed and action had been taken to mitigate these risks. Where people required assistance with their medicines it was well managed.
The families of people who used services told us they had no complaints but knew how to contact the registered manager if they needed to raise a complaint.
The registered manager had developed excellent links with local community groups which provided wider opportunities for people to participate in their community, improving emotional wellbeing and reducing isolation.
Rating at last inspection and update:
The last rating for this service was good (published 28 April 2017). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection based on the previous rating.