BeTo Solutions Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support that met their individual needs and took full account of their background history and personal circumstances. The management team and staff promoted the equality and diversity of people who used the service. They ensured people had equal opportunities, regardless of their abilities, their background, or their lifestyle.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff treated people in a caring way and showed dignity and respect when they provided support. They demonstrated a good knowledge of the people they supported, their care needs and their wishes.

People were respected and treated equally regardless of their abilities, lifestyle and beliefs. They received the care and support they wanted in line with their needs as their care plans included all the information required to do so. The registered manager operated an open-door policy where people, staff, relatives, and other professionals could contact them if they had any concerns. People and their relatives knew they could speak with staff or the management team if they had any concerns.

Staff had a good understanding of equality and diversity. Each person was treated as an individual regardless of their abilities, background, or lifestyles. Staff had received training in this area and had a good understanding of equality and diversity. Care plans contained details of what people could do by themselves and where they needed support. Staff were aware of people’s current needs, and they informed the registered manager when a person’s needs had changed. We noted that people’s care plans were reviewed on a regular basis. This meant that people's ongoing and changing needs were kept under review. People and their relatives were given an opportunity to be involved in the delivery of care and support being offered.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.