BeTo Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff demonstrated a good awareness of how they should respect people’s choices and ensure their privacy and dignity was maintained. Information about people’s needs and preferences was included in their care plans, and this helped staff to support them accordingly. Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff encouraged people who used the service to make choices about their lives and were part of the decision-making process. People had their own individual routines which were respected. Information about people’s needs and preferences was included in their care plans, and this helped staff to support them accordingly.

People were treated with respect by staff. They spoke positively about their experience of receiving care and support from staff. People were involved, where able, in decisions about their care which helped them to retain choice and control over how their care and support was delivered. People were offered choices about how they wanted their care delivered. Staff encouraged people to maintain their independence as much as possible, in all aspects of life and daily activity. A person told us, “I can do lots of thigs myself and I can ask staff for help if I need to.” People’s care records clearly stated what they could do for themselves and what they needed help with. People were supported to maintain links with the community to help ensure they were not socially isolated. Staff supported people to remain active and do things they enjoyed.

People told us staff were caring and listened to them. Staff had built up good relationships with people and were familiar with their needs and preferences. People and relatives were complimentary about the staff. People were relaxed in the company of staff who engaged with them and had built good relationships with them. A person told us, “Staff are very kind to me, they always listen to me.”

Throughout our visit we saw staff as well as the manager interacted with people who used the service in a kind and courteous way. People were relaxed in the presence of staff and had built up good relationships with them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.