Ampersand

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The key question of responsive continues to be rated good. The quality statement ‘Equity in experiences and outcomes’ has been assessed as good. People were supported to access healthcare and support when their needs changed.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The activities co-ordinator told how activities were designed to match people. They told us, "People are involved in planning the activities. We asked what their preferences were. We plan activities based on events, seasons." Staff told us they respected people including their culture and religion. One staff member told us "Treating everyone with fairness and respect."

There were systems in place to involve people in making decisions about the service and their experience of living at the service. People were invited to give their opinions and audits completed made sure people had equal access to activities and support to access the community when they wanted.

Relatives told us they thought people were treated as individuals. One relative told us, "I would say he was treated as an individual." They told us the support staff had given their loved one meant they had improved enough to out with them, "Now they are better I can start taking them back out. We took them to the pub Saturday they loved it."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.