• Care Home
  • Care home

Ampersand

Overall: Requires improvement read more about inspection ratings

Parsonage Lane, Rochester, Kent, ME2 4HP (01634) 561014

Provided and run by:
Sovereign Care Limited

Important: The provider of this service changed - see old profile

Report from 6 February 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Ampersand is a residential care home providing personal and nursing care to people who may be living with dementia. We completed this assessment between 14 February 2024 and 29 February 2024, we visited the service on 14 February 2024, and we spoke to relatives remotely about their experience of the service. We assessed 9 quality statements including Involving people to manage risk, Safe and effective staffing and Governance, Medicines and Infection, prevention, and control. We found improvements had been made since our last inspection including the management of risk, recruitment of staff and oversight of the service. We assessed the quality statements reviewed as good, the overall rating for the service has now improved to requires improvement.

People's experience of this service

People told us they felt safe living at the service. Relatives confirmed they thought their loved one was safe and had been involved in developing care plans. Staff recognised potential risks to people and supported people to remain safe and be as independent as possible. People and relatives thought there were enough staff to meet their needs and they were kind and friendly. People knew how to raise concerns and thought the registered manager would deal with them appropriately. Relatives told us the staff knew people well and managed their needs.