- Dentist
Serenity Dental Practice
Report from 23 May 2024 assessment
Contents
Judgements
Our view of the service
We had previously undertaken a comprehensive inspection under our previous methodology of Serenity Dental Practice on 23 February 2024 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of regulation 12 and regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up focused assessment on 1 July 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, we found that patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Rugeley, Staffordshire and provides NHS and private dental care and treatment for adults and children. There is a portable ramp for access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements. The dental team included 2 dentists, 3 dental nurses, 1 dental hygienist 1 receptionist. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice.