Global Homecare Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had appropriate systems in place to monitor the quality of the service, ensuring people were safe. People told us they were happy with the management team, and they were able to speak the registered manager when required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us the registered manager was approachable and listened to them. They told us there was an out of hours on call system in place in case they needed management support. One staff member commented, “I like working at this service. The registered manager and office staff are always happy to listen to staff. I am very happy to work with them.”

The registered manager showed us a recent contract monitoring report from the local authority that commissions services from the provider. The report included areas for improvement for example, improving recruitment procedures and putting in place a safeguarding folder for staff. The registered manager showed us an action plan that had been developed to address these areas. We saw that recruitment records were robust and there was a safeguarding folder in place.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.