Oceanic Care Services Ltd

Oceanic Care Services Ltd is a domiciliary care agency and is based in the London Borough of Barking and Dagenham. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 2 people using the service.

People’s experience of using this service and what we found

People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people’s needs and recruitment processes were safe. Risk assessments had been undertaken which informed staff how to keep people safe. The provider had a system in place to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection.

An assessment of people’s needs was undertaken before they started using the service. People received support from staff who had the knowledge and skills to meet their needs. Staff were supported by a system of induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect, their privacy and dignity were protected. Staff promoted people’s independence. People were supported to exercise their choice in areas such as how they wanted to be supported. Information about people was treated confidentially. Care records were written to reflect people's individual needs and were regularly reviewed. The provider had a policy and procedure for dealing with any concerns or complaints.

The registered manager was aware of when Care Quality Commission (CQC) should be made aware of events and the responsibilities of being a registered manager. They carried out regular audits to make sure people were receiving care and support to expected standards. The provider had a range of policies and procedures governing how the service needed to be run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

We did not give a rating to the service as there was only a limited number using the service at our last inspection on 14 November 2018. The report was published on 4 December 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It is registered to provide a service to older adults, younger adults, people with learning disabilities or on the autistic spectrum, people living with dementia, people with an eating disorder, sensory impairment or physical disability.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Infection control was managed in a safe way.

Staff received comprehensive induction training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. Relatives were kept up to date with issues relating to people and staff understood what to do in an emergency situation.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity. People’s right to confidentiality was respected.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.