Oceanic Care Services Ltd

Updated 25 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 9 August 2023 and ended on 14 August 2023. We visited the office location on 9 August 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also reviewed notifications that the registered provider had sent to us since the last inspection. A notification is information about important events which the service is required to send us by law. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included 2 people’s care records, 2 staff files, training records, risk assessments and satisfaction surveys. We also looked at audits and a variety of records relating to the management of the service, including policies and procedures.

Following the inspection, we spoke with 2 relatives by telephone to obtain their views of the service. We also contacted 2 members of staff by telephone, to ask them questions about their roles and to confirm information we had received about them during our inspection.

Updated 25 August 2023

About the service

Oceanic Care Services Ltd is a domiciliary care agency and is based in the London Borough of Barking and Dagenham. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 2 people using the service.

People’s experience of using this service and what we found

People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people’s needs and recruitment processes were safe. Risk assessments had been undertaken which informed staff how to keep people safe. The provider had a system in place to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection.

An assessment of people’s needs was undertaken before they started using the service. People received support from staff who had the knowledge and skills to meet their needs. Staff were supported by a system of induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect, their privacy and dignity were protected. Staff promoted people’s independence. People were supported to exercise their choice in areas such as how they wanted to be supported. Information about people was treated confidentially. Care records were written to reflect people's individual needs and were regularly reviewed. The provider had a policy and procedure for dealing with any concerns or complaints.

The registered manager was aware of when Care Quality Commission (CQC) should be made aware of events and the responsibilities of being a registered manager. They carried out regular audits to make sure people were receiving care and support to expected standards. The provider had a range of policies and procedures governing how the service needed to be run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

We did not give a rating to the service as there was only a limited number using the service at our last inspection on 14 November 2018. The report was published on 4 December 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.