Clova House Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well Led- This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider encouraged learning and innovation and promoted an open and fair culture.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed the management team to be passionate about the quality of the care provided at Clova House. The management team knew people well and also worked on shift to support staff and promote good practice.

The management team spoke about their vision for the service and how they shared this with staff. Staff consistently told us how Clova House was homely and how everyone worked together like a family.

The registered manager was passionate about providing quality care and told us about the improvements they had made since they had been in post. The registered manager told us they involved staff in the running of the service and sought their ideas, staff confirmed this.

We observed the management team to be compassionate and caring about people, their relatives and the staff team. We observed the management team to be visible and involved in the day to day activities.

The registered manager showed us the policy they had in place to inform staff of how they could speak up. Staff were familiar with this and told us the actions they would take if they had any concerns.

We observed the management team promoting an open-door approach during our inspection. We found people, staff and relatives to be at ease to come to the managers with queries.

The registered manager told us how they supported staff to access services and advise that may support them.

The culture of the service was continuously reviewed by the management team to ensure equal opportunities for staff were maintained.

The registered manager told us of the systems in place to ensure all aspects of the service was regularly audited and how they had an ongoing action plan to drive improvements where needed.

We observed managers promoting an open-door approach during our inspection, we found people, staff and relatives to be at ease to come to the managers with queries.

People’s holistic needs were met as external professionals worked with the staff team to ensure people’s changing needs were met.

Safe practices were in place and followed to ensure people accessed external professional services as needed.

Feedback from professionals was positive. They confirmed they had no concerns regarding the quality of care provided.

The registered manager confirmed they worked in partnership with visiting professionals.

Training was regularly reviewed by the registered manager to ensure staff were up to date and that training was appropriate.

The registered manager regularly reviewed the training provided to staff and sought additional training to benefit the service, for example the management team were completing train the trainer in first aid so they could deliver this to any new staff and to refresh training for any existing staff.