Clova House Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive-This key question has been rated Good. This meant people's needs were met. People's support needs were clearly identified and guidance for staff was detailed and centred around people's individual needs and preferences. People's needs were regularly reviewed, and support was adjusted as required. People were supported to maintain relationships and follow their hobbies and interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager monitored how staff delivered care by direct observations and gathering feedback from people and their relatives. The registered manager told us about the systems they had in place which captured people’s individual needs and preferences.

People told us staff knew them well and supported them to make choices and decisions. One person’s relative said, “The staff are engaged, from cleaners to management. All are competent and polite.“

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager had sought support from a translator, for a person who at times communicated in another language.

The registered manager told us how they assessed people’s needs regularly to ensure information was provided to them in their preferred format.

People and their relatives told us they were involved in planning their care. People also told us they felt staff listened to them.

People regularly had reviews of their care plans, people and their relatives had the opportunity to be involved in these reviews.

People and their relatives told us they were involved in planning their care.

The registered manager told us how they gathered feedback from people and their relatives through meetings and on a one-to-one basis.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.