Care Just 4U

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had embedded a clear vision and set of values for the service which were reflected on and discussed with staff. Staff and people using the service felt able to speak up when needed and were confident their viewed would be heard and acted on. Staff were managed by capable and compassionate leaders who gave positive feedback about the registered manager and leaders in the service. The provider had systems in place to manage risks to people’s care and maintain oversight of the management of the organisation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us the service was well managed, they felt supported and that the registered manager and leaders were open, approachable and honest. One staff member said, “[Registered manager} is good. I would say this is the best company I have worked for. Here it is about the clients and the staff. The manager listens to us and shows they really care about giving good support to us and good care to the clients.”

The service had a clear organisational structure and staff had designated areas of responsibility and accountability. There were systems in place to effectively monitor the quality and safety of the service. The registered manager and their team had a clear understanding of their responsibilities and maintained oversight of the quality and safety of the care people received. Audits and analysis of the findings were shared with staff to drive improvements. A suite of audits and checks were carried out which the registered manager recorded in an action plan to follow up any recommendations made. Having clear timeframes within this action plan will help to ensure that actions are met. Staff meetings were held which reviewed improvements that were required or discussed any emerging themes or trends. This helped ensure that staff were engaged and involved in decisions relating to the management of the service. An agenda which included reflections on safeguarding incidents or accidents would ensure the learning culture in the service is embedded further.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.