- Homecare service
Care Just 4U
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Care just 4 U is a domiciliary care agency providing personal and nursing care to people living in their own homes. At the time of our assessment 69 people were using the service. We started our off site activity on 14 March 2024 and ended on 22 May 2024. The assessment was prompted due to concerns raised in relation to staff timeliness and training. We looked at 8 quality statements which included the key questions of safe and well led. We found the service had identified and responded to staff timeliness and training was in place or planned to meet people’s specific needs.
People's experience of this service
People and relatives were positive about the care provided to them. They told us they historically they had not received care from a consistent staff group and that care calls were usually late. However, people told us that this had improved recently, the registered manager had reorganised the rotas which gave better consistency and improved timeliness. People told us they liked their care staff and feltsafe with the support provided. They told us their staff were well trained and understood their needs. People said the service was well managed and that the management team were open and communicative. People spoke positively about the culture of the service, gave positive feedback about the registered manager and leaders of the service, and said the organisation was well managed.