5 July 2017
During a routine inspection
The service is registered to provide accommodation and personal care for up to three people with learning disabilities. At the time of our inspection there were two people living there, both of whom had lived there for a number of years.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We saw that people were well supported and cared for and the atmosphere in the home was calm and relaxed. People had developed good relationships with staff who knew them well.
Staff knew how to keep people safe and promoted people’s independence. Risk assessments were in place which helped to mitigate risk but enabled people to live as independent a life as possible.
There were appropriate recruitment processes in place and people felt safe in the home. Staff understood their responsibilities to safeguard people and knew how to respond if they had any concerns.
Staff were supported through regular supervisions and undertook training which focussed on helping them to understand the needs of the people they were supporting. People were involved in decisions about the way in which their care and support was provided.
Staff understood the need to undertake specific assessments if people lacked capacity to consent to their care and / or their day to day routines. People’s health care and nutritional needs were carefully considered and relevant health care professionals were appropriately involved in people’s care.
People received care from staff who were kind and compassionate and who were committed to respecting their individuality and promoting their independence. Individualised care plans were in place and were kept under review. Staff had taken time to understand people’s likes, dislikes and interests and enabled people to participate in activities either individually or in groups.
People were cared for by staff who were respectful of their dignity and who demonstrated an understanding of each person’s needs. This was evident in the way staff spoke to people and engaged in conversations with them. People could approach the registered manager and staff to discuss any issues or concerns they had.
There were a variety of audits in place and action was taken to address any shortfalls. The provider encouraged feedback and actively involved people in looking at ways to improve and develop the service.