Background to this inspection
Updated
29 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 5th July 2017 and was undertaken by one inspector.
Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. We also contacted social and healthcare professionals who visited the service, and commissioners who fund the care for some people using the service, and asked them for their views.
Before the inspection, the provider completed a Provider Information Return (PIR.) This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this information into consideration as part of our judgement.
We spoke with the two people who used the service, two support staff and the registered manager.
We looked at two records for people living in the home, three staff recruitment files, staff training records, health and safety records and quality audits.
Updated
29 July 2017
This inspection took place on the 5 July 2017 and was unannounced.
The service is registered to provide accommodation and personal care for up to three people with learning disabilities. At the time of our inspection there were two people living there, both of whom had lived there for a number of years.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We saw that people were well supported and cared for and the atmosphere in the home was calm and relaxed. People had developed good relationships with staff who knew them well.
Staff knew how to keep people safe and promoted people’s independence. Risk assessments were in place which helped to mitigate risk but enabled people to live as independent a life as possible.
There were appropriate recruitment processes in place and people felt safe in the home. Staff understood their responsibilities to safeguard people and knew how to respond if they had any concerns.
Staff were supported through regular supervisions and undertook training which focussed on helping them to understand the needs of the people they were supporting. People were involved in decisions about the way in which their care and support was provided.
Staff understood the need to undertake specific assessments if people lacked capacity to consent to their care and / or their day to day routines. People’s health care and nutritional needs were carefully considered and relevant health care professionals were appropriately involved in people’s care.
People received care from staff who were kind and compassionate and who were committed to respecting their individuality and promoting their independence. Individualised care plans were in place and were kept under review. Staff had taken time to understand people’s likes, dislikes and interests and enabled people to participate in activities either individually or in groups.
People were cared for by staff who were respectful of their dignity and who demonstrated an understanding of each person’s needs. This was evident in the way staff spoke to people and engaged in conversations with them. People could approach the registered manager and staff to discuss any issues or concerns they had.
There were a variety of audits in place and action was taken to address any shortfalls. The provider encouraged feedback and actively involved people in looking at ways to improve and develop the service.