Southlands Place

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had systems and processes in place to continually monitor staff performance and quality of care. Information gathered through these systems was used to plan improvements and enhancements to the service. Staff were encouraged and supported to improve their knowledge and practice through additional training. Quality frameworks had been implemented which were based on recognised best practice and standards.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager had used data and information from records to continually plan improvement in the quality of care. Events and incidents had been analysed for patterns and trends to ensure lessons were learned and shared with the staff team. The service followed robust arrangements for the confidentiality of data, records and data management systems. The service had implemented relevant quality frameworks based on recognised standards, best practices or equivalents to improve equity in experience and outcomes for people using services and tackle known inequalities.

Staff were clear about their roles and responsibilities, and had regular individual meetings with the management team which they felt were supportive. Management told us how they monitored and managed staff performance, and acted on early indicators to improve skills or conduct. Staff were encouraged to improve their practice through additional training and development of their skills. One example of this was staff being supported to gain qualifications such as an advanced care practitioners course which had increased their confidence, and had positively impacted on outcomes for people.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.