• Dentist
  • Dentist

Endell Street Dental Care

55 Endell Street, Covent Garden, London, WC2H 9AJ

Provided and run by:
Mr. Saeed Derakhshi Sales

Important: We are carrying out a review of quality at Endell Street Dental Care. We will publish a report when our review is complete. Find out more about our inspection reports.

All Inspections

26 February 2024

During an inspection looking at part of the service

We undertook a follow up review of Endell Street Dental Care on 26 February 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who had remote access to a specialist dental advisor.

We had previously undertaken a comprehensive inspection of Endell Street Dental Care on 23 March 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Endell Street Dental Care on our website www.cqc.org.uk.

When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.

As part of this inspection we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulation.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 23 March 2023.

Background

Endell Street Dental Care is in Covent Garden in the London Borough of Camden and provides private dental care and treatment mainly to adult patients and a small proportion of children.

There is step free access at the entrance of the practice into the reception area. However, the clinical room is located on the first floor, so the service is not accessible for people who use wheelchairs and those with pushchairs. Car parking spaces are limited; however, the practice is within easy reach of London Underground trains and local buses.

The dental team includes the principal dentist and a trainee dental nurse who also undertakes reception duties. The practice has 2 treatment rooms, however, only the treatment room on the first floor was occupied by the provider. The other treatment room was in the basement and leased to an acupuncturist.

During the inspection we spoke with the principal dentist and the trainee dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed. We also spoke to the landlord who told us they held full responsibility for the maintenance of the premises.

The practice is open Monday to Friday from 9am to 5:30pm.

23 March 2023

During a routine inspection

We carried out this announced comprehensive inspection on 23 March 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which broadly reflected published guidance.
  • Staff knew how to deal with medical emergencies. Most appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises. We found shortfalls in assessing and mitigating risks in relation to substances hazardous to health and medicines management.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Improvements were required the record keeping of dental care records.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy, however, improvements were needed in relation to the storage of non-digitised personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • Staff felt involved, supported and worked as a team.
  • Governance arrangements in some parts were ineffective.
  • Patients were asked for feedback about the services provided.
  • The practice had information governance arrangements.

Background

This report is about Endell Street Dental Care.

Endell Street Dental Care is in Covent Garden in the London Borough of Camden and provides private dental care and treatment mainly to adult patients and a small proportion of children.

There is step free access at the entrance of the practice into the reception area. However, the clinical room is located on the first floor, so the service is not suitable for people who use wheelchairs and those with pushchairs. Car parking spaces are limited; however, the practice is within easy reach of London Underground trains and local buses.

The dental team includes the principal dentist and a trainee dental nurse who also undertakes reception duties. The practice has 2 treatment rooms, however, only the treatment room on the first floor was occupied by the provider. The other treatment room was in the basement and leased to an acupuncturist.

During the inspection we spoke with the principal dentist and the trainee dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed. We also spoke to the landlord who told us they held full responsibility for the maintenance of the premises.

The practice is open Monday to Friday from 9am to 5:30pm.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulations the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Implement an effective system for monitoring and recording the fridge temperature to ensure that medicines and dental care products are being stored in line with the manufacturer’s guidance.

  • Improve the practice protocols regarding auditing patient dental care records to check that necessary information is recorded.

7 February 2013

During a routine inspection

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of high quality service delivery. Patients were consented appropriately and the staff were well trained and caring. The practice was well led by the dentist and the staff were observed to be well organized.

There were no patients at the practice during the time of our visit, so we were unable to gather direct feedback from users of the service.