Our current view of the service
Updated
4 November 2024
We carried out this announced, on-site assessment on 3 December 2024.
There was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks. Our assessment highlighted some additional minor areas of risk. The provider was open to our feedback and took immediate action in response to these.
Recruitment procedures reflected current legislation. However, these were not consistently adhered to.
The practice is in Ditton, Widnes and provides private dental care and treatment for adults and children.
There was portable ramp access to the practice and car parking spaces were available near the practice.
The practice had 3 treatment rooms. At the time of assessment there were 11 members of staff. During the assessment we spoke with 3 dentists (1 of which was also the practice manager), 1 dental therapist, and 2 dental nurses.
People's experience of the service
Updated
4 November 2024
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 21 patients. Their responses provided a positive view of the dental team and care provided by the practice. Comments included, “excellent service from all staff”, “trustworthy, friendly, understanding, caring”, “courteous, helpful, professional and welcoming” and “fantastic practice that I would highly recommend!”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.