Background to this inspection
Updated
21 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 25 November 2016 and was announced. The provider was given 24 hours’ notice because the location provides a domiciliary care service and we needed to ensure there was someone available to assist us with the inspection. The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports, information received and statutory notifications. A notification is information about important events and the provider is required to send us this by law. We sent out survey forms to some people who use the service, their relatives, staff and healthcare professionals and we took their comments into consideration during the inspection.
During the inspection we spoke with four people who used the service and the relatives of three people who used the service. We visited one person, whilst care workers were there, and spoke with them. We also spoke with four care workers, a care co-ordinator and the registered provider, who managed the service on a daily basis.
We looked at a range of records kept as part of the running of the service. This included the care records for three people and the recruitment records for three staff as well as other records kept by the registered provider as part of their management and auditing of the service.
Updated
21 December 2016
This inspection was announced and took place on 24 and 25 November 2016. Radcliffe Home Help Services provide care and support to people living in their own homes. At the time of the inspection there were approximately 55 people using the service who received personal care.
The service is managed by the registered provider, so does not require a registered manager. Registered providers are ‘registered persons’ who have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by sufficient numbers of staff who delivered support when they were supposed to do so. People were supported to be safe by staff who understood their responsibilities with regard to protecting people they were caring for from harm or abuse. Potential risks to people’s safety had been assessed and responded to.
People who required support to take their medicines received assistance to do so. Staff who provided this assistance to people had been trained and assessed as competent to do so.
People were cared for by staff who received the training and support they required to carry out their roles effectively. People were asked for their agreement to their care and had opportunities to provide written consent. People were supported to maintain their health and have sufficient to eat and drink.
People had positive relationships with their care workers. Relatives felt that their relations were treated with kindness and people’s privacy and dignity were respected. People, who used the service, were encouraged to contribute to the planning and review of their care.
People told us that they were kept informed of changes to their visits and their changing needs were responded to. People’s care plans contained sufficient information to guide staff in supporting people.
People were provided with information about how to make a complaint and complaints were responded to. People who used the service and staff were able to express their views about the service. Staff felt supported by the management team. There were systems in place to monitor quality to drive improvements within the service.