Home Sweet Home Care Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s needs were met in relation to equality and diversity. People told us they received person-centred support. Staff told us they felt supported by the provider, for example through supervision and team meetings. Staff understood and promoted people’s rights.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff supported them in a person centred way. A person told us, “I am aware of my circumstances and how I feel. If I don’t feel up to anything I speak to the carers, they are very respectful and listen.” Another person said, “I enjoy the carers coming, I would struggle without them.” A third person said, “I was involved in the assessment meeting and expressed what support I needed and what my likes and dislikes are and the timings of calls. I receive my medication and the care I have received is good, the carers are pleasant and know what to do and how to care for people.”

Staff understood people’s right and were considerate in ensuring that these rights were met. Staff were able to describe their participation in helping people to develop and maintain important contacts within their wider communities to help maintain health and spiritual needs.

Processes supported people to have equity in experiences and outcomes. The provider had policies to guide staff, including in relation to equality and diversity. Assessments carried out by the provider included information about people’s needs in relation to equality characteristics. Surveys were carried out by the provider. These gave people the opportunity to give feedback and talk about issues that were of importance to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.