Home Sweet Home Care Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Home Sweet Home Care Limited is a domiciliary care agency providing support with personal care to people living in their own homes, many of whom are older people. We carried out our on-site assessment on the 16 May 2024 and our assessment activity started on 12 May and ended on 12 June 2024. During our assessment we found many examples of good practice, including in relation to the care people received, keeping people safe, staff training and recruitment. However, we found shortfalls with staff timekeeping and that this had not been adequately addressed by the senior leadership team. This was a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

People's experience of this service

We spoke with 10 people who used the service and 13 relatives. Overall, they told us the care they received was good, although several people and relatives expressed concerns about staff time keeping. We were told that staff were kind and caring and that they understood the support needs of people.