We carried out a review of the data available to us about Prospect Tree Health Care (Midlands) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prospect Tree Health Care (Midlands) Ltd, you can give feedback on this service.
The provider is registered with us to provide personal care and support for older people who live in their own homes. They were supporting 132 people.
People's experience of using this service and what we found
People continued to be supported in a safe way. Risks to people were considered and reviewed and lessons learnt when things went wrong. There were enough suitably recruited staff available for people. Medicines were administered as prescribed. Actions were taken to ensure infection control procedures were followed in people's homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed and were supported at mealtimes accordingly.
People were encouraged to be independent, offered choices and their privacy and dignity was maintained. People were happy with the staff that supported them.
People received care based on their assessed needs and their preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place, which was followed.
There were systems in place to monitor the quality and drive improvements when needed. Staff felt supported and listened to. People and relatives spoke positively about the company. Feedback was sought from people and relatives who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Published 23 May 2017)
Why we inspected
This was a planned inspection based on the previous rating.
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe. Staff knew how to identify any signs of possible abuse and knew how to report any concerns. People were supported by staff to manage risks to protect them from avoidable harm. People received support from a reliable, consistent staff team. People were protected from the risk of being supported by unsuitable staff by safe recruitment practices. People received their medicines as prescribed and there were systems in place to monitor the safe administration of medicines.
People told us staff had the skills and knowledge required to meet their care and support needs. Staff received training relevant to their role and were supported by senior staff to develop their knowledge. People were asked for their consent before staff provided care and were given time to make decisions which were respected by staff. Staff were aware of people’s dietary and nutritional needs which meant people were offered food that they enjoyed and which benefited their health.
People were supported to access healthcare services when required and the staff team were proactive in identifying the need for specialist healthcare support.
People told us staff were friendly and kind. People made their own decisions about daily life with support from staff when required. People received care which respected their privacy and staff supported people to maintain their independence.
People and relatives were involved in the assessment, planning and review of their care. Staff were aware of people’s individual needs and preferences and responded quickly to changes in people’s needs. People knew who to contact if they were dissatisfied about their care and support and there was a system in place to monitor and respond to complaints.
People told us they were happy with the service provided by Prospect Tree. People, relatives and staff were all given opportunities to give feedback about the service and this helped them feel valued. People and staff expressed positive views about the registered manager and senior staff and told us someone was always available to respond to any queries or concerns. Staff told us they felt supported by the registered manager and provider which helped them provide a good standard of care. There were systems in place to monitor the quality of care people received and these were used to identify any shortfalls in the care people received and drive improvement.