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Prospect Tree Health Care (Midlands) Ltd

Overall: Good read more about inspection ratings

The Curve First Floor, 83a Tempest Street, Wolverhampton, WV2 1AA

Provided and run by:
Prospect Tree Health Care (Midlands) Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 20 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to people living in their own houses.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours' notice of the inspection. As we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 2 December 2019 and ended on 3 December 2019. We visited the office location on 3 December 2019.

What we did before the inspection

We checked the information we held about the service and the provider. This included notifications the provider had sent to us about incidents at the service. A notification is information about events that by law the registered persons should tell us about. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We also spoke with the local authority before our inspection for feedback on the service. We used all of this information to plan our inspection.

During the inspection

During our inspection we spoke with nine people who used the service and five relatives. We also spoke with two members of care staff, a care supervisor, two care coordinators, the registered manager and the nominated individual to gain people's views about the care and to check that standards of care were being met.

We looked at care records for six people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits to ensure people received a safe and effective service.

Overall inspection

Good

Updated 20 December 2019

About the service

The provider is registered with us to provide personal care and support for older people who live in their own homes. They were supporting 132 people.

People's experience of using this service and what we found

People continued to be supported in a safe way. Risks to people were considered and reviewed and lessons learnt when things went wrong. There were enough suitably recruited staff available for people. Medicines were administered as prescribed. Actions were taken to ensure infection control procedures were followed in people's homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed and were supported at mealtimes accordingly.

People were encouraged to be independent, offered choices and their privacy and dignity was maintained. People were happy with the staff that supported them.

People received care based on their assessed needs and their preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place, which was followed.

There were systems in place to monitor the quality and drive improvements when needed. Staff felt supported and listened to. People and relatives spoke positively about the company. Feedback was sought from people and relatives who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 23 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.