Updated 4 September 2024
The assessment took place between 16 and 26 September 2024. We undertook this assessment to review progress made since our last assessment and to follow up on previous breaches of regulation. Mayfield Road is a care home providing personal care to people who have a learning disability and/or are autistic. At the time of our assessment there were 11 people using the service. We assessed all quality statements across safe, effective, caring, responsive and well-led key questions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Right support: People were being supported to engage in more activities in the community, but there still remained limited activities available at the service. Improvements had been made to make the environment safe and homely. Right care: People received safe, kind and person-centred care. However, we found that some interactions between staff and people were limited. Staffing levels had improved and the service was no longer reliant on agency staff. Staff had completed their mandatory training and were being well supported. Right culture: A new management team was in place who was providing stronger leadership at the service. A new governance system was in place which reviewed the quality of service and there was a focus on learning and improving practices. The service had made improvements and are no longer in breach of regulations.