- Care home
Mayfield Road
Report from 4 September 2024 assessment
Contents
Ratings
Our view of the service
The assessment took place between 16 and 26 September 2024. We undertook this assessment to review progress made since our last assessment and to follow up on previous breaches of regulation. Mayfield Road is a care home providing personal care to people who have a learning disability and/or are autistic. At the time of our assessment there were 11 people using the service. We assessed all quality statements across safe, effective, caring, responsive and well-led key questions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Right support: People were being supported to engage in more activities in the community, but there still remained limited activities available at the service. Improvements had been made to make the environment safe and homely. Right care: People received safe, kind and person-centred care. However, we found that some interactions between staff and people were limited. Staffing levels had improved and the service was no longer reliant on agency staff. Staff had completed their mandatory training and were being well supported. Right culture: A new management team was in place who was providing stronger leadership at the service. A new governance system was in place which reviewed the quality of service and there was a focus on learning and improving practices. The service had made improvements and are no longer in breach of regulations.
People's experience of this service
Overall people were happy with their care and the support they received. They noted there had been a number of improvements at the service over the last year. People and relatives were complimentary of the new management team and felt their feedback was now being listened to. However, observations showed there were limited opportunities for people to engage in activities at the service which increased the risk of boredom and possible social isolation. We observed that staff's communication with people was mainly task-focused and in relation to personal care. Staff were seen to engage better with people who had verbal communication, and they were less interactive where people had complex communication needs.