29 May 2019
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The French Cosmetic Medical Company on 29 May 2019 as part of our inspection programme.
As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. We received 50 comment cards which were all positive about the standard of care received. Many comments included excellent care and friendly helpful staff members.
Our key findings were:
- The service had clear systems to manage risk so that safety incidents were less likely to happen. There was also a system in place to assist learning from incidents.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided by carrying out audits into the procedures they carried out. Care and treatment was delivered according to evidence based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found it easy to use the appointment system and were able to get appointments at a time suitable to them.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care