Updated 11 July 2019
Our inspection team
Our inspection team was led by a CQC lead inspector who was supported by a GP specialist advisor.
Background to The French Cosmetic Company
The French Cosmetic Medical Company was formed in 1998 to provide private non-invasive cosmetic treatments including but not exclusive to Botox and fillers to the public. It is located in central London in a converted four-story house, which it shares with other private health services as well as residential apartments.
There have been over 20,000 patients seen at the clinic since it first opened in 1998 all of whom are aged over 18 years. The owner of the clinic, Dr Sebagh is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how the service is run.
The French Cosmetic Medical Company undertakes regulated activities from one location and is registered with the Care Quality Commission to provide treatment of disease, disorder or injury and diagnostic and screening procedures.
The company has one doctor owner who owns the service and three doctors who are self-employed; they work a combined total of 160 hours per week. There is a beautician, a manager and three reception staff members.
The French Cosmetic Company is open four days a week; appointments are available between 9am and 5pm and are by appointment only. Telephone calls are answered during opening hours and there is an emergency telephone line that is manned 24 hours a day.
Why we carried out this inspection
We carried out this inspection as a part of our comprehensive inspection programme of independent health providers.
How we carried out this inspection
The inspection was carried out on 8 November 2017. During the visit we:
- Spoke with a doctor, a manager and a reception staff member.
- Reviewed the personal care treatment records of patients.
- Reviewed comment cards where patients shared their views and experiences of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.