• Doctor
  • Independent doctor

Archived: French Cosmetic Medical - Wimpole Street

Overall: Good read more about inspection ratings

25 Wimpole Street, London, W1G 8GL (020) 7637 0548

Provided and run by:
The French Cosmetic Medical Company Limited

Latest inspection summary

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Background to this inspection

Updated 11 July 2019

Our inspection team

Our inspection team was led by a CQC lead inspector who was supported by a GP specialist advisor.

Background to The French Cosmetic Company

The French Cosmetic Medical Company was formed in 1998 to provide private non-invasive cosmetic treatments including but not exclusive to Botox and fillers to the public. It is located in central London in a converted four-story house, which it shares with other private health services as well as residential apartments.

There have been over 20,000 patients seen at the clinic since it first opened in 1998 all of whom are aged over 18 years. The owner of the clinic, Dr Sebagh is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how the service is run.

The French Cosmetic Medical Company undertakes regulated activities from one location and is registered with the Care Quality Commission to provide treatment of disease, disorder or injury and diagnostic and screening procedures.

The company has one doctor owner who owns the service and three doctors who are self-employed; they work a combined total of 160 hours per week. There is a beautician, a manager and three reception staff members.

The French Cosmetic Company is open four days a week; appointments are available between 9am and 5pm and are by appointment only. Telephone calls are answered during opening hours and there is an emergency telephone line that is manned 24 hours a day.

Why we carried out this inspection

We carried out this inspection as a part of our comprehensive inspection programme of independent health providers.

How we carried out this inspection

The inspection was carried out on 8 November 2017. During the visit we:

  • Spoke with a doctor, a manager and a reception staff member.
  • Reviewed the personal care treatment records of patients.
  • Reviewed comment cards where patients shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 11 July 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The French Cosmetic Medical Company on 29 May 2019 as part of our inspection programme.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. We received 50 comment cards which were all positive about the standard of care received. Many comments included excellent care and friendly helpful staff members.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. There was also a system in place to assist learning from incidents.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided by carrying out audits into the procedures they carried out. Care and treatment was delivered according to evidence based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found it easy to use the appointment system and were able to get appointments at a time suitable to them.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care