Dam Head Medical Centre

Updated 19 January 2017

Dam Head Medical Centre is located on the outskirts of Manchester city centre and is overseen by North Manchester Clinical Commissioning Group (CCG). At the time of our inspection 2,702 patients were registered with the practice. The majority of patients were of white British background with a high deprivation level.

The practice is located on the ground floor and has parking available with three disabled parking spaces. The practice had just received planning permission to expand and update the premises.

The practice has two GPs (two male) with a female GP who attends once a week. There is one nurse, and a part time pharmacist. Members of clinical staff are supported by one practice manager and three administrative staff.

The practice is open from 8am until 6 pm Monday, Tuesday, Thursday and Friday. Wednesday the practice is open from 8am until 1.30pm. Appointments times are between 9am and 6pm.

The practice has a General Medical Service (GMS) contract with NHS England. At the time of our inspection 2702 patients were registered.

Patients requiring a GP outside of normal working hours are advised to call “ Go-to- Doc” using the usual surgery number and the call is re-directed to the out-of-hours service. The surgery is part of Prime Ministers GP Access scheme offering extended hours and weekend appointments to patients..

This practice is part of wider support group, which is made up of eight practices across Greater Manchester. The group’s main aim is to offer peer support by learning and sharing for both clinical and non-clinical staff . This is done by holding regular forums where they discuss:

•  Human Resources (HR)
•  Incident and Significant event sharing
• Governance issues
•  Training and development

Updated 19 January 2017

Letter from the Chief Inspector of General Practice

We undertook this focused inspection of Dam Head Medical Centre on 5 January 2017 for one area within the key question effective.

We found the practice to be good in providing effective services. Overall, the practice is rated as good.

The practice was previously inspected on 23 February 2016. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question effective, overview management, monitoring and improving outcomes for people was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 17 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Good Governance.

We found the following processes were not in place:

• There was no formal system to ensure all patients clinical notes were updated regularly in a timely manner into the clinical computer system.
• The coding within patients records needed to be accurate, up to date and the use of prevalence reporting was in line with guidance to ensure patients outcomes were appropriately reflected in prevalence data.

On this inspection we reviewed a range of documents which demonstrated they were now meeting the requirements of Regulation 17 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Good Governance.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 19 January 2017

The practice is rated as good for the care of people with long-term conditions.

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394

Updated 19 January 2017

The practice is rated as good for the care of families, children and young people.

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394

Updated 19 January 2017

The practice is rated as good for the care of older people.

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394

Updated 19 January 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394

Updated 19 January 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394

Updated 19 January 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

This rating was given following the comprehensive inspection 23 February 2016. A copy of the full report following this inspection is available on our website:

http://www.cqc.org.uk/location/1-2024583394