12 July 2013
During a routine inspection
People we spoke with were very positive about the services they received. One person said "they are very good and always make sure I'm happy with the treatment.' Another person said 'everything is fine, my dentist is very good.'
People told us they were given all the information they needed to make an informed decision about their treatment. We saw that people's medical histories were updated at each appointment and they were given a copy of their treatment plan.
There were effective procedures in place to reduce the risk and spread of infection and people told us the premises were always clean and hygienic.
The provider carried out all required checks to make sure that staff employed in the service were appropriately qualified and experienced to work with people.
The provider had an effective system to respond to any complaints received from people using the service. People we spoke with told us they understood the complaints procedure but had never needed to make a complaint. We saw that where complaints had been received, they had been investigated and resolved where possible.