- Dentist
Inspire Dental Southall
Report from 3 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 1 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Inspire Dental Southall is part of Inspire dental, a dental group provider. The practice is in the London Borough of Ealing and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 11 dentists, 2 foundation dentists,13 qualified dental nurses, 12 trainee dental nurses, 3 dental hygienists, 6 receptionists, an administrator and a practice manager. The practice had 14 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 3 receptionists and the practice manager. We also spoke with the organisations operations manager.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Twenty four comments were received and 100% of views expressed by patients were positive. Comments included: ‘caring and helpful staff, ‘excellent treatment’, and ‘’very satisfied with treatments provided’. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the premises and standards of cleanliness.