Tanglewood Mews

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service was effective. People were supported to have their capacity assessed and were involved in decisions effectively. Person centred approaches were followed and support plans did reflect peoples likes and dislikes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people was positive and communication plans for people were followed.

Staff knew peoples needs and how to support them. People’s needs were assessed before they came to use the service, speech and language therapy teams were involved with input from family and other health care professionals.

Communication plans were recorded in a person centred. Processe followed a person centred approach. Care planning was reflective of peoples likes and dislikes when meeting their needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service was effective. People were supported to have their capacity assessed and were involved in decisions effectively. Person centred approaches were followed and support plans did reflect peoples likes and dislikes. People were supported effectively to exercise their rights around consent or respected when we delivering person-centred care and treatment.

Staff understood the requirements of the MCA and worked closely with external health professionals to complete capacity assessments, as needed. People were supported effectively to exercise their rights around consent and respected when delivering person-centred care and treatment.

People made their own decisions or were helped to do so when needed. The service was working within the principles of the Mental Capacity Act.