Tanglewood Mews

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service was caring. People were supported to have improved independence and choice and control was promoted for everyone. Activities were limited however, improvements were made in this area following our visit.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People's independence, choice and control was promoted. People told us the staff were caring. People did not always have access to meaningful activities and regular community access. However, following our inspection the provider shared evidence that this had improved.

People were supported to take part in activities to improve their well being however, feedback from staff was mixed and some told us there was enough activites others said there wasn't enough and that staffing levels didn't always make this possible.

We observed positive interactions between people and staff. People were supported to build relationships and networks such as advocacy. We observed a driver from the provider offering to take people out on first come first served basis and this wasn't a person centred approach.

Processes were in place to ensure people were included when making choices and decisions to ensure peoples rights were upheld and promoted.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.