- Dentist
SH Dental Care Leamington Spa
Report from 5 November 2024 assessment
Contents
On this page
- Overview
- Person-centred Care
- Care provision, Integration and continuity
- Providing Information
- Listening to and involving people
- Equity in access
- Equity in experiences and outcomes
- Planning for the future
Responsive
We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.
Find out what we look at when we assess this area in our information about our new Single assessment framework.
Person-centred Care
The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.
Care provision, Integration and continuity
The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.
Providing Information
The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.
Listening to and involving people
The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.
Equity in access
Leaders and staff described the reasonable adjustments they had made to ensure the practice was accessible. This included a portable ramp to gain access to the practice, a ground floor reception, waiting area and treatment room. There was also 3 first floor treatment rooms but we were told that patients who were unable to access the first floor of the building would be seen in the ground floor treatment room. The practice had a hearing induction loop and a magnifying glass. Patients had access to electronic tablets for completion of medical history or consent forms; to assist visually impaired patients information on the electronic tablets could be enlarged. An online translation application had been used to translate written information and we were told that the provider would access language translation as needed. Two staff were able to communicate using sign language if needed and staff at the practice spoke various languages such as Spanish, German and a variety of Asian languages. Staff were clear about the importance of providing emotional support to patients when delivering care. For example, reception staff chatted to patients to put them at ease. There was a television in the waiting room which showed dental information, and a radio was playing with the aim of relaxing patients. A note was put on patient records to alert the dentist if a patient was anxious. Staff said that they took their time and made sure the patient was comfortable before commencing any treatment. The receptionist discussed how they were often thanked by anxious patients after their treatment as staff had helped to reduce their anxiety.
Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. Although there were limitations on the actions that could be taken due to the Victorian building that the practice was located within. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. Not all staff had completed training regarding learning disabilities and autism awareness. The business manager assigned this training to staff during this assessment and following this assessment we were sent evidence to demonstrate that staff had completed this training. The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.
Equity in experiences and outcomes
The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.
Planning for the future
The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.