SH Dental Care Leamington Spa

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. We were told, “I would like to say that we, myself and my family, have always received fabulous service over the last 30 years. We always manage to get an appointment, receive reminders and nothing is ever too much trouble. It is only because of the service and care I receive from (dentist) that I continue to use the practice”, and “always so welcoming, as a family we have been with (dentist) for nearly 30 years. Fabulous service and as a result our teeth are wonderful”. Patients said staff were professional, courteous, and considerate. One patient said “(dentist) is an extremely competent and caring dentist. Myself and my family have been cared for by him for over 25 years”. Patients felt they were treated as individuals, and their personal and cultural needs were respected. We were provided with a patient survey; all results seen provided a positive response about the staff and care given at the practice.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. They always listen to any feedback and suggestions. Staff told us, “My input is welcomed and my many years experience is respected”, and “the principal is always willing to listen to staff and our welfare is important”. Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.