Archived: Bishops Stortford Orthodontic Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, there was a hearing induction loop, it was a wheelchair accessible practice with ground floor surgeries, an accessible toilet and language translation.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice displayed its opening hours and provided information on their website. The practice provided telephone numbers for patients needing emergency dental treatment when the practice was not open. Additionally, patients were encouraged to use the specialist dental software system to report any breakages or concerns, and these were assessed remotely by the practice. Patients were contacted through the software with any actions required and appointments made where appropriate.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.