Perthyn Nottinghamshire Office

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People and those important to them were supported to understand safeguarding and how to raise concerns when they did not feel safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers. When concerns had been raised, managers reported these promptly to the relevant agencies and worked proactively with them, to make sure timely action was taken to safeguard people from further risk. Safety risks to people were managed well. Managers assessed and reviewed safety risks to people and made sure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe. There were enough staff to support people with their needs. Managers reviewed staffing levels regularly to make sure there were always enough suitably skilled and experienced staff on duty. Staff received relevant training to meet the range of people’s needs at the service. Staff received support through supervision and appraisal to support their continuous learning and improve their working practice. Managers made sure recruitment checks were undertaken on all staff to ensure only those individuals that were deemed suitable and fit, would be employed to support people at the service.

This service scored 9 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

Relatives felt that people were safe. They felt confident that any concerns would be acted on by the management team.

If an allegation of abuse was made, we saw there were appropriate policies in place to guide the staff team. Records showed us that incidents or allegations were quickly investigated and referred to the local authority safeguarding team if needed.

Staff understood how to respond to allegations of abuse. Staff told us that they had no concerns, but if they did, they were confident the management team would act appropriately. Staff were confident in using whistleblowing processes if they felt concerns was not being responded to. The registered manager understood how to respond to allegations of abuse. They had a clear process of how to investigate and keep people safe.

Staff had good knowledge of people's needs. A staff member said, "The care plans are good and up to date. They are step by step, so you understand what you are walking into and how best to keep people safe."

People’s needs were clearly documented in their care plans, so staff had clear guidance on a person’s mental, physical, and social needs. Staff knew how to support people to manage risk. For example, staff had clear guidance on what could cause a person anxiety and how best to support the person to improve their well-being. Staff kept clear records of people's daily needs. This ensured people's well-being was closely monitored and supported. Policies were in place to ensure that staff had clear guidance on how to manage risks.

Relatives told us that there had been some historic concerns with the number of staff at the service, but this had been resolved by the management team and there were now enough staff to support people. Relatives told us that they felt staff were skilled to complete their roles.

We saw there were enough staff to support people safely.

There were systems in place to ensure there were enough staff to support people. Staff were safely recruited. For example, references were gathered from previous employers to ensure staff were of good character. Staff had received the training required to complete their roles safely.

Staff told us that there were always enough staff to support people. Staff told us that if they felt more or less staff were needed, they could report this to the management team and they would be listened to.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.