Matn Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s care and treatment was maximised because the provider assessed and reviewed people's health, care, wellbeing and communication needs with them. The provider worked effectively across teams and services to support people. They made sure people only need to tell their story once by sharing their assessment of needs when they move between different services. People were supported to manage their health and wellbeing so they could maximise their independence, choice and control. People were supported to live healthier lives and to improve care and support outcomes. The registered manager and management team routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. People are aware of their rights around consent and staff respect these when they deliver person-centred care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us they tailored the way they communicated with people and adjusted communication to each individual. For example, speaking slowly or in a clearer voice. One staff member said, “People should be given information in a way they understand in a language they understand. For example, putting objects in front of people for them to choose and understand, so they can communicate their need.”

The provider was aware of the need to provide up to date information relating to people’s care needs and the need for accessible information. The registered manager said, “When we receive a new referral we contact the person and their family and we arrange to visit them. We complete an assessment as we get to know them. We might sometimes get a care plan that comes with the person, but we do our own assessment of their needs looking at their strengths, and support networks.”

People told us they were involved in their care planning when they first started receiving a service from Matn Limited and they were regularly consulted with where care was reviewed. People were given information in ways they could understand.

Staff were aware of the need to involve people in all aspects of their care and ensuring they were meeting their assessed needs.

People told us they were involved in ensuring they were receiving care in line with their goals.

The provider had systems and processes in place to ensure care was given in line with best practice guidance, for example monitoring daily records to check care was successfully delivered to meet people’s needs.

People told us the care they received was effective. They told us staff had ensured they got appropriate support if there was a change in their health.

We saw the provider had successfully worked with partners and had been involved in discussions with them about people care needs. We did not receive any formal feedback from any of the partners we contacted about Matn Limited.

The provider has suitable policies and procedures in place to ensure staff teams worked together effectively. Staff completed daily records on an app which the provider checked regularly.

Staff told us they completed various documents to share information within the team following care calls. Regular handover documents were completed which instructed the next person on shift of any changes, amendments or problems.

The registered manager was aware of what action they would take where a reduction in health was identified. They shared with us how they had identified a change in mobility for one person and how they had worked with health professionals to support the person to get equipment that helped them.

Some people were independent and only received minimum support and were able to maintain a healthy life without much support. One relative said staff had supported their relative to maintain better health by accommodating flexible call times so they could assist with regular repositioning to lessen the amount of time the person spent in one position.

Staff told us what action they would take if they felt people were unwell or not themselves. One staff member said, “We support people’s health by encouraging them to be as independent as possible.” Another staff member said, “We encourage them to be active and take positive action in their day to day lives and support good relationships for their mental wellness.”

The provider regularly contacted people to gather information on their care. We observed relatives coming into the office to discuss small changes, or amendments that were needed to care calls. We heard the management team reassuring people and putting things in place to fulfil any adjustments they had requested.

People told us they were confident the support they received enabled them to safely live in their own homes as this was important to them.

Staff regularly asked people to give them feedback on their experiences of the care they were receiving. They listened to their responses and tailored the care they gave where this was needed.

Staff were aware of the need to ask people permission and to include them in all decisions. One staff member said, “You always seek consent. For examples, when you are to help them off the chair. You seek consent for that.” Another staff member said," If the person has capacity to decide for themselves they always have the choice to accept or refuse, we support whichever decision they make."

The provider has suitable policies and procedures in place regarding consent to care and treatment. The registered manger was aware of the mental capacity act and associated legislation. Everyone had received training in MCA and consent was regularly discussed with staff.

People and relatives told us the provider consulted with them at the start of their care package and at times whilst they were receiving care. People signed their care plans and consented formally.