- Homecare service
Matn Limited
Report from 13 February 2024 assessment
Contents
Ratings
Our view of the service
Matn Limited provides personal care to people in their own homes. At the time of the assessment there were 14 people receiving support. Staff provided safe care which was responsive to people’s needs. People were supported by caring staff who took the time to get to know them and understand how they liked care and support to be delivered. People were supported by a consistent team of staff. Care records included details of the risks to people's safety and how they were to be supported to minimise those risks. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse.
People's experience of this service
People experienced individually tailored care which met their needs. The provider built trusting relationships with their people and they felt safe and comfortable being supported. People told us, “They [staff] seem nice and professional” and “Matn cant do enough for me." One relative said, "They are excellent." Another relative said, " We are extremely happy." People were involved in their care and staff respected their preferences and choices. Staff were aware of people’s individual needs and ensured people received equity in experiences and outcomes. They knew people well and supported them to stay safe whilst receiving care that was tailored to their unique needs.