Harmony House

During an assessment under our new approach

Date of assessment 25 March to 15 April 2024. Harmony House is a nursing home providing accommodation for up to 57 older people who require nursing or personal care. This was the first assessment of Harmony House under the new provider, Rosefield Care Limited which was registered with the Care Quality Commission on 9 August 2023. This assessment was brought forward due to information of concern about the management of risks related to people's health, manual handling and good governance. As a result, this assessment only examined this risk and assessed 14 quality statements which included safeguarding, involving people to manage risk, the providers learning culture, safe environment, infection prevention and control, assessing needs, delivering evidence-based care and treatment, how staff teams and services work together, equity in experiences and outcomes, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnerships and communities and learning, improvement and innovation. We will assess the other quality statements in future assessments, at which point, the home will receive a rating. We found 2 breaches of the regulations in relation to safe care and treatment, and good governance. Risks related to people’s care were not always managed well. Risk assessments did not always contain sufficient detail to ensure staff had the information required to understand and mitigate specific risks to people such as eating and drinking. Risks in the environment were not always managed safely. Some fire doors were ineffective and cleaning chemicals had been left unattended in an unlocked room. The providers systems and processes had failed to identify, manage and mitigate some of these risks.

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