Archived: Newjart Care

At our last comprehensive inspection on 28 January 2015 the service we rated the service as “Good”. At this inspection we found the service remained as “Good”.

Since the last inspection in 2015, this service has moved their registered office to a new location in Barnet, London. The service provided care to only two people. The provider / manager was also the only carer providing care for the two people.

People who used the service had been treated with respect and dignity. This was also confirmed by health and social care professionals we spoke with. People were safe when cared for by the service. There was a safeguarding adults’ policy and suitable arrangements for safeguarding people from abuse.

The service had a policy for the administration of medicines. However, the service currently did not administer medicines to people. There was an infection control policy. People informed us that the registered manager observed hygienic practices.

Only one care worker had been recruited. This carer was not working for the service at the time of this inspection as there was not enough work available. However, we noted that the necessary checks had been undertaken prior to this care worker being employed previously. Appropriate induction and training had been provided for this care worker.

People’s care needs and potential risks to them were assessed and guidance provided on how to care for people. Appropriate and up to date care plans had been prepared which involved people and their representatives. People’s healthcare needs were monitored where this was part of the care agreement.

There were arrangements for encouraging people and their representatives to express their views and make suggestions regarding the care provided and the management of the service. The registered manager was caring in her approach and knowledgeable regarding the individual choices and preferences of people.

Reviews of care had been carried out to ensure that people received appropriate care. The service had a complaints procedure.

People expressed confidence in the management of the service. They stated that the provider / manager communicated well with them. A recent satisfaction survey indicated that people were satisfied with the services provided.

Further information is in the detailed findings below.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The records we read contained details of people's needs and how the service met their needs. The people we spoke with told us that the service explained risks to them. They told us with reference to a named member of staff'.tells me what happens if I don't eat and drink properly.'

We read the medication policy for the service. The policy covered how the service handled medicine.

Staff received appropriate professional development. All staff received mandatory and statutory training that was relevant to their role. The records we read showed that training had been received in a number of key areas, such as moving and handling, health and safety, aid protection and food hygiene.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. All the records we read had customer's feedback forms where customers were asked to give their views of the service.

Two people we spoke with said that they were cared for by the same staff, this ensured continuity of care.

People said that staff encouraged them to be independent. They also told us that they felt safe and that they would feel able to tell the care staff or contact the agency management if they were worried about anything.

People told us that they had been involved in discussions about the care and support they received. They told us that their views were listened to and respected.

We found that staff training was comprehensive and up to date.

We found that the provider regularly reviewed its own services to ensure that it maintained or improved the quality of the care and support it delivered.