Archived: Newjart Care

Updated 26 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 April 2017 and it was announced. We told the provider two days before our visit that we would be coming. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection. One inspector carried out this inspection.

Before our inspection, we reviewed information we held about the service. This included notifications and reports provided by the service.

The service provided care for only two people. We spoke with both people who used the service. We spoke with the registered manager who was the only person providing care for people from the service. We spoke with two health and social care professionals who had contact with the service.

We reviewed a range of records about people’s care and how the service was managed. These included the care records for two people using the service, one staff recruitment record, staff training and induction records. We checked the policies and procedures and maintenance records of the service.

Updated 26 May 2017

We undertook this announced inspection on 12 April 2017. Newjart Care is registered to provide Personal Care services to people in their own homes. The services they provide include personal care, housework and assistance with medicines. The provider is Hyacinth Jarrett. As the registration is in her name, Hyacinth Jarrett is not required to also have a registered manager. The provider manages the service.

At our last comprehensive inspection on 28 January 2015 the service we rated the service as “Good”. At this inspection we found the service remained as “Good”.

Since the last inspection in 2015, this service has moved their registered office to a new location in Barnet, London. The service provided care to only two people. The provider / manager was also the only carer providing care for the two people.

People who used the service had been treated with respect and dignity. This was also confirmed by health and social care professionals we spoke with. People were safe when cared for by the service. There was a safeguarding adults’ policy and suitable arrangements for safeguarding people from abuse.

The service had a policy for the administration of medicines. However, the service currently did not administer medicines to people. There was an infection control policy. People informed us that the registered manager observed hygienic practices.

Only one care worker had been recruited. This carer was not working for the service at the time of this inspection as there was not enough work available. However, we noted that the necessary checks had been undertaken prior to this care worker being employed previously. Appropriate induction and training had been provided for this care worker.

People’s care needs and potential risks to them were assessed and guidance provided on how to care for people. Appropriate and up to date care plans had been prepared which involved people and their representatives. People’s healthcare needs were monitored where this was part of the care agreement.

There were arrangements for encouraging people and their representatives to express their views and make suggestions regarding the care provided and the management of the service. The registered manager was caring in her approach and knowledgeable regarding the individual choices and preferences of people.

Reviews of care had been carried out to ensure that people received appropriate care. The service had a complaints procedure.

People expressed confidence in the management of the service. They stated that the provider / manager communicated well with them. A recent satisfaction survey indicated that people were satisfied with the services provided.

Further information is in the detailed findings below.