22 June 2023
During a routine inspection
At the time of the inspection, the location did not provide personal care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Victory Locum is a domiciliary care agency providing personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 4 people were receiving support with personal care.
Right Support
Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents. Staff supported people to have choice, control, and independence over their lives. The service encouraged people to be involved fully in discussions about their care and support.
Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.
Relatives told us their family members were supported to make decisions about how they wanted their care to be delivered. People could communicate with staff and understand information given to them as staff supported them consistently and knew them well.
Right Care
People’s dignity and human rights were promoted, and people were encouraged to make decisions about their day-to-day routines. People received kind and compassionate care and staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs.
Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people’s needs and keep them safe.
Right Culture
The service encouraged people to be involved fully in developing their care plans and making decisions about their care and support.
Staff supervision, staff meetings and spot checks were held regularly and used to develop and motivate staff, review their practice or behaviours, and focus on professional development. We saw feedback from relatives praising the management and staff team.
The service evaluated the quality of support provided to people, involving people, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 23 May 2023 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.