Updated 25 January 2024
Date of assessment 21 February 2024 to 21 March 2024. We received concerns about staff working conditions and people potentially receiving poor care. There were concerns that the provider’s sponsorship license to employ staff from overseas had been revoked by the Home Office. During the assessment everyone who received support moved to other homecare providers. The provider did not promote a learning culture and people did not always receive safe care. Staff did not have all the training they needed to perform their roles well. Staff were not always recruited safely as necessary checks were not undertaken. The principles of the Mental Capacity Act 2005 (MCA) were not always followed. People did not always experience support which promoted their independence and gave them choice and control over their care and wellbeing. Most people did not feel they received person-centred care. There were widespread failings in leadership and management of the service. Staff were not well supported. Quality assurance and audit systems were ineffective. We have identified 5 breaches of regulation. Regulations were breached in relation to people’s safe care and treatment, management oversight and governance, the need for consent, staffing and the provider’s recruitment practices. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.