Victory Locum Limited

Updated 14 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there were two registered managers in post. The registered managers were also the nominated individuals. The nominated individual is responsible for supervising the management of the service on behalf of the provider

Notice of Inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 22 June 2023 and ended on 27 June 2023. We visited the location’s office on 22 June 2023.

What we did before the inspection

In planning our inspection, we reviewed information we had received about the service. This included any notifications (events which happened in the service that the provider is required to tell us about) and any feedback about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 4 relatives of people who received support for feedback on their experience of the care provided. We had discussions with the 2 registered managers who were also the nominated individuals, one via a telecall whilst we were at the office location, and a care coordinator. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also received feedback via email from 3 members of care staff.

We reviewed a range of records. This included 2 people's care records and 2 people’s medication records. We looked at a variety of records relating to the management of the service. This included 3 staff recruitment files, quality assurance processes, training records and meeting minutes.

Updated 14 July 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide personal care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Victory Locum is a domiciliary care agency providing personal care to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 4 people were receiving support with personal care.

Right Support

Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents. Staff supported people to have choice, control, and independence over their lives. The service encouraged people to be involved fully in discussions about their care and support.

Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.

Relatives told us their family members were supported to make decisions about how they wanted their care to be delivered. People could communicate with staff and understand information given to them as staff supported them consistently and knew them well.

Right Care

People’s dignity and human rights were promoted, and people were encouraged to make decisions about their day-to-day routines. People received kind and compassionate care and staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs.

Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people’s needs and keep them safe.

Right Culture

The service encouraged people to be involved fully in developing their care plans and making decisions about their care and support.

Staff supervision, staff meetings and spot checks were held regularly and used to develop and motivate staff, review their practice or behaviours, and focus on professional development. We saw feedback from relatives praising the management and staff team.

The service evaluated the quality of support provided to people, involving people, their families and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 23 May 2023 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.