• Care Home
  • Care home

Shire Oaks Court

Overall: Good read more about inspection ratings

Brownhills Road, Walsall, WS8 7BP (01709) 565777

Provided and run by:
Shire Oaks Court Health Care Limited

Report from 8 May 2024 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

Date of assessment 8 May 2024 to 14 June 2024. This assessment was in response to CQC receiving information of concern. People were receiving safe care. There were some instances where risk assessments had not been completed individually or in full to show the correct levels of risk. We found there were also some instances where care plans were not in place for people. This had been identified by the provider and there were plans in place to make these improvements, this had not impacted on people or the care they received. Safeguarding procedures were in place, the home was in good repair and medicines were managed in a safe way. People received care based on their assessed needs. The principles of The Mental Capacity Act were followed. We observed some nice interactions between staff and people, people were offered choices and were cared for in a kind and caring way. People received care that was responsive and based on their individual needs, it was person centred and planned for with people. The systems in place were effective in identifying areas of improvement and making changes when needed. Staff felt involved, supported, and listened to.

People's experience of this service

People and relatives were happy with their experiences within the home. They were happy with the care they received, the staff that supported them and their living environment. No concerns were raised, and they all spoke positively about the home, staff and the quality of their lives.