Shoemaker Place

During an assessment under our new approach

Shoemaker Place is a residential care home providing personal care to up to 66 people. The service provides support to older people with dementia, physical disabilities or sensory impairments. At the time of our assessment there were 37 people living over 2 levels in 1 adapted building. We visited the service on 03 and 04 April 2024 following concerns received about the quality of care provided. This service was registered with us on 09 May 2023 and this is the first inspection. We found two breaches of the legal regulations in relation to safe care and treatment and governance. We found improvements were required with how people’s medicines and health risks were managed, safeguarding processes and incident management, learning lessons when things went wrong, effectiveness of care plans, working with external partners and the governance of the service. However, people were treated with kindness and compassion, were supported to have choice and control and could give feedback on their care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

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